Welcome to BookMarket.lk. Your satisfaction is important to us, and we strive to ensure that your shopping experience is seamless and enjoyable. If you are not fully satisfied with your purchase, we are here to help. Below, you will find our detailed Return and Refund Policy.
Returns
We accept returns within 14 days from the date of purchase. To qualify for a return:
- Items must be unused, in their original condition, and include all tags, labels, and packaging.
- The return request must be initiated within the specified time frame.
How to Initiate a Return
To begin the return process, please follow these steps:
- Contact Us: Notify us of your return request by contacting our support team at Info@bookmarket.lk or via phone at +94 76 846 2551.
- Prepare the Item: Securely pack the item in its original packaging.
- Ship the Item: Send the package to the following address:
BookMarket
288/A Negombo Rd, Wattala 11300, Sri Lanka
If the return is due to an error on our part (e.g., wrong or defective item), we will cover the return shipping costs and provide a prepaid shipping label.
Refunds
Once we receive the returned item and verify its condition, we will process your refund.
- Refund Timeline: Refunds are typically processed within 2 business days of receiving and inspecting the returned item.
- Refund Method: Refunds will be issued to the same payment method used for the original transaction (e.g., credit card, debit card, or bank transfer).
- Processing Time: Please allow 1-2 billing cycles for the refunded amount to reflect in your account, depending on your payment provider.
You will receive an email confirmation once the refund has been successfully processed.
Exchanges
If you need to exchange an item (e.g., for a different book or edition), please contact us within 10 days of receiving your order. Exchanges are subject to stock availability.
Exceptions
Certain items are not eligible for returns or refunds:
- Accessories (excluding books).
- Gift cards (physical and digital).
- Sale or clearance items.
Damaged or Defective Items
If your item arrives damaged or defective, please notify us immediately. To assist with resolving the issue, kindly provide:
- Clear photos of the item and packaging.
- Your order confirmation or invoice details.
We will arrange a replacement or full refund, depending on your preference and product availability.
Return Shipping Costs
- BookMarket Covers Costs: If the return is due to our error (e.g., damaged or incorrect item).
- Customer Responsibility: If the return is for other reasons, you will need to cover the shipping costs.
Additional Information
- Refunds for eligible returns will only be issued to the payment method used for the original transaction.
- Items returned without prior approval or outside the stated return window will not be processed.
Contact Us
For any questions about our Refund Policy or assistance with a return, please reach out to us:
- Phone: +94 76 846 2551
- Email: Info@bookmarket.lk
- Hours of Operation: Monday to Friday, 9:00 AM – 6:00 PM
Last Updated: December 3, 2024